CQC rates ENS Care and Support as good

Posted: 24th May 2022

The team at ENS are celebrating after receiving a glowing report after an inspection from the Care Quality Commission (CQC) for their care services.

ENS Care and Support was rated ‘Good’ overall following the inspection.  The report highlighted that the service provides high standards of care in supporting people with learning difficulties and that the service is safe, effective, caring, responsive and well-led.

The inspectors spoke to relatives, carers and professionals of people who receive personal care.  They were full of praise saying that the service was ‘people led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of management and staff’.  And ‘The people received kind and compassionate care and that staff respected people’s privacy and dignity and promoted their independence’. Plus ‘Staff placed people’s wishes, needs and rights at the heart of everything they did’.

The report also praised the staff, with many quotes from relatives saying that they had absolutely no concerns and that their loved ones were well supported.  Comments included, “They handle all [person’s] medication and it’s all written down. Even the changes after a visit to the GP are all logged on the system. There has never been a problem.” And “There are regular care plan reviews for [names] and I always get an input. ENS have given [names] a quality of life…They have flourished here. It has been a godsend.”

It was also wonderful to be reminded that our staff feel valued and supported and enjoyed working with ENS, with staff saying “I shadowed other staff and had time to read [person’s] care plan. I feel very confident with ENS and the people I work with. If any problems ENS are there.” Another said, “It’s a good place to work. Management are 100% approachable and have an open-door policy.”

Sally Jones, Care and Support Registered Manager said, “I am extremely proud of the entire team who do everything they can to support our clients to live their best lives. Our clients are the heart of our work, and it is rewarding that this has been recognised and acknowledged by the Care Quality Commission”.

The full CQC report is available to read on our Care and Support website.

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Why ENS?

  • You have access to our consultants 24 hours a day, 7 days a week
  • You receive a dedicated specialist consultant to source exactly the right staff for your company
  • We offer a full range of courses and can tailor them to your business needs
  • Let our passionate Care and Support team find the best care for your loved one

What people are saying about ENS

ENS has been our sole agency provider for the past 8 years. During this time we have worked in partnership to establish an agency service that provides us with the assurance that ENS staff are flexible, highly trained and able to adapt to our working environment across all of our diverse services.
ENS has been able to support our services to a very high standard throughout our geographical locations. Key Performance Indicators often exceed agreed outcomes.
Our relationship with their senior team and operational supervisors is professional and open. We are assured that our long standing working relationship with ENS will continue.
To this end we would not hesitate to recommend ENS as an agency provider to support their organisation.

Director of Human Resources and Training – large Housing and Support charity based in London

We needed to fill two last minute vacancies with high quality teachers.  With this brief, Julie from ENS did not disappoint.  One candidate was from Canada and Julie ensured that the move over went as smoothly as possible both for the teacher and the school. 
What impressed me the most was how Julie listened to exactly what I required and so no time was wasted on my part, sifting through candidates who would not have been good enough for my school. I would highly recommend ENS to another school looking to fill their teacher vacancies.

Darren, Drapers Academy in Harold Hill

My daughter Lynda has enjoyed 24 hour care provided by ENS since July 2013. The care staff are all well trained & briefed as to her complex healthcare regime & are also very sociable. This is very important to Lynda who loves to talk &interact with them. They also manage her household budget, encourage her to participate in domestic tasks within her capabilities, & promote a healthy lifestyle. The administration of ENS is excellent & has ensured that Lynda has a regular rota of carers & that when stand ins are necessary that they have had shadow shifts with her.


I would like to take this opportunity to thank you for the hard work and support you have offered our Foyer and Parent and Child Scheme in managing the placement of temporary staff.
We appreciate the level of consistency and continuity your staff have bought to the schemes and would not hesitate in recommending the services of ENS Recruitment.

Foyer Manager – Large Housing Association based in Southeast England